Terms & Conditions
What payment methods can I use?
We accept wire transfers and most credit & debit cards. Card payments are processed by Stripe. There is no need to log in or create an account. Make sure to enter a correct shipping address. If you think you made an error, please contact us.
Where are you shipping from? How much customs/taxes will I need to pay?
We ship from Ireland. If you are in another EU state, you will not pay anything. In other countries it may depend on your local rules. We ship using normal (express/tracked) post, no couriers, and the parcel's value is often below thresholds so you will probably not need to pay any charges either - but we cannot guarantee that, please check with your local authorities.
When will I get my unit?
A confirmation email will be sent to you with tracking information as soon as Glo will be ready to be shipped to you. We're shipping every week, and it only takes a few working days to deliver the parcel to most countries.
What exactly will I get?
This offer is the same as seen on Kickstarter, where our project has gathered manufacturing funds. You will receive exactly the same Glo and accessories.
What if I change my mind?
Refunds: If you decide to cancel your order before the product is delivered to you, please understand that we can only refund the portion of your payment minus the processing fees, which would already have been deducted by Stripe (this is typically 3-5%, depending on your location).
Returns: We offer a 14 day money back guarantee for all units sold directly by us (counting from the day when you receive the parcel). Returned units have to be in a "good as new" condition.
Warranty: Malfunctioning units are replaced without any additional charges. We are happy to repair units damaged by user as agreed on individual basis.
I have another question
Please contact us if you have any further questions or suggestions.